Terms of Service

Last updated · 25 May 2026

These terms govern use of the Pointnode platform (the Cloud dashboard at pointnode.io and, for the crane vertical, the craneIQ iOS app) provided by Pointnode Ltd ("Pointnode", "we", "us").

Pointnode is a B2B service. The contract is between Pointnode and the organisation purchasing the service ("Customer"). Individual users access the platform under the Customer's account; if you are an individual user reading this, your employer is the contracting party and your use is governed by both these terms and your employer's internal policies.

1. The service

Pointnode provides condition-monitoring, asset record-keeping (statutory inspections, services, pre-use safety checks, and ad-hoc reports), and pre-use safety check management for industrial assets. The first asset vertical is cranes, delivered under the "craneIQ" product line; additional asset types may be added under their own product-line branding. Each Customer's order form identifies which asset types and product modules are licensed. The platform's capabilities include:

• Monitoring: ingestion and visualisation of telemetry published by on-asset PLCs (load, runtime, cycles, KPIs, fault and warning conditions).
• Guard: pre-use safety check workflows, lock-out / tag-out (LOTO) coordination, and operator session management. Guard is currently available on the crane vertical only.
• Notifications, audit logging, and configuration tooling supporting the above.

Features evolve. We may add, change or remove non-material features without notice; we'll give reasonable advance notice for material changes that reduce existing functionality.

2. Customer account

• The Customer designates one or more org_admin users responsible for managing other users and configuring the Customer's organisation.
• The Customer is responsible for the accuracy of information they provide, the security of their users' credentials, and the lawful use of the platform within their organisation.
• One natural person per user account. Shared logins are not permitted because they break audit accountability.

3. Acceptable use

The Customer and their users must not:

• Use the service in violation of any law (including UK H&S regulations applicable to the operation of the underlying assets themselves).
• Attempt to access another Customer's data.
• Probe, scan, or attempt to penetrate the platform's security beyond responsible-disclosure scope (see Section 12).
• Reverse-engineer, decompile, or scrape the platform.
• Resell or sub-license access without our written agreement.
• Publish telemetry from assets belonging to a third party without that party's consent.

4. Pricing and payment

• Pricing is set in the order form or commercial agreement signed with the Customer. The current per-asset tariff structure, connectivity tiers and Guard add-on are published at /pricing.
• Subscriptions renew automatically per the order form term unless cancelled with the notice period stated there.
• Invoices are payable within 30 days of issue unless the order form specifies otherwise.
• Mid-period changes. Adding an asset during a billing period triggers a pro-rated invoice covering the remainder of the period from the date of provisioning. Decommissioning an asset during a billing period does not give rise to a refund of fees already invoiced for that period; the asset remains billable until the end of the current period and is removed from the next renewal cycle.
• We may suspend the service on persistent non-payment after written notice and a 14-day cure period. Suspension does not relieve the Customer of accrued payment obligations.
• We may change pricing for renewal terms with at least 60 days notice before the current term ends. The Customer may decline a price change by terminating effective at the end of the then-current term, with no further obligation.

5. Intellectual property

• Pointnode owns the platform, including all software, designs, documentation, and trademarks. Nothing in these terms transfers ownership of the platform to the Customer.
• The Customer owns its own data — telemetry from its assets, operational records, configuration choices, uploaded content. We claim no rights to it beyond the limited licence required to host and process it on the Customer's behalf.
• We may use anonymous, aggregated statistics derived from platform usage (e.g. "X assets monitored across Y customers") for our own product development and marketing. Anything that could re-identify a Customer or its data subjects is excluded.

6. Customer data and privacy

The Customer's data — including personal data of operators and managers — is processed on the Customer's behalf under the Data Processing Agreement (DPA) between Pointnode and the Customer. The DPA template is at /legal/dpa; an executed DPA forms part of the contract.

How we handle personal data is described in the Privacy Policy. Sub-processors are listed at /legal/sub-processors.

7. Service availability

• The service-level commitments in respect of the Cloud dashboard's availability, the service-credit mechanism, and incident-response targets are set out in our Service Level Agreement. Where the Customer's order form sets out a different SLA, that order-form SLA takes precedence for that Customer.
• Telemetry ingest is engineered for at-least-once delivery with a disk spool that absorbs transient outages. Sustained outages at one of our infrastructure providers (see the sub-processor list at /legal/sub-processors) may delay or, in rare cases, lose telemetry; we expose ingest health on a staff dashboard and surface delivery failures to org admins.
• We perform routine maintenance with at least 48 hours notice via email to org admins where the work is expected to cause downtime.
• We are not liable for loss of service caused by events outside our reasonable control (force majeure, third-party network outages, on-asset PLC misbehaviour, on-site network problems at the Customer).

8. Warranties and disclaimers

The platform is provided on a commercially reasonable basis. We warrant that we will use reasonable skill and care in performing the services.

We do not warrant that the platform is error-free, that telemetry interpretation will identify every fault condition, that any specific KPI threshold will trigger before a failure occurs, or that alerts will reach every recipient under all network conditions.

Safety-critical use. The platform is supplementary to, and not a substitute for, the Customer's primary safety procedures, its statutory inspection and maintenance regimes (including without limitation those required under the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER), the Provision and Use of Work Equipment Regulations 1998 (PUWER), and the Health and Safety at Work etc. Act 1974), and the professional judgement of its operators, supervisors and competent persons on site. The Customer remains solely responsible for the safe operation of its assets, for compliance with applicable health and safety regulations, and for ensuring its operators are competent to interpret and act on information surfaced by the platform.

Except as expressly stated, all other warranties — express, implied, statutory or otherwise — including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement, are excluded to the maximum extent permitted by law.

9. Limitation of liability

Nothing in these terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) anything else that cannot be limited under English law.

Subject to that, each party's total aggregate liability arising from or in connection with the contract is limited to:

• For the Customer's payment obligations — the sums actually due under the contract.
• For everything else — the fees paid by the Customer to Pointnode in the 12 months preceding the event giving rise to the claim.

Neither party is liable for indirect, consequential, or special losses, loss of profit, loss of revenue, loss of business, loss of goodwill, or loss of anticipated savings.

10. Termination

• Either party may terminate for convenience at the end of the current subscription term with the notice period stated in the order form (default 30 days).
• Either party may terminate for material breach with 30 days written notice if the breach is not cured within that period.
• On termination we will, on the Customer's written request within 30 days, return or delete the Customer's data per the DPA. After that window we may delete it.
• Sections that by nature should survive termination (IP, liability limits, confidentiality, governing law) survive.

11. Confidentiality

Each party will keep the other's confidential information in confidence and use it only to perform under the contract. This includes commercial terms, technical details of the platform, and the Customer's data. Confidentiality survives termination for 3 years.

12. Security disclosure

Researchers and customers who identify a security issue should email security@pointnode.io. We acknowledge reports within 5 working days. Please do not publish details until we've had a reasonable opportunity to remediate. We will not pursue legal action against good-faith researchers acting within this scope.

13. Changes to these terms

We may update these terms by giving the Customer at least 30 days notice via email to org admins. If a material change is unacceptable, the Customer may terminate at the end of the current subscription term without penalty.

14. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising under or in connection with them, except that Pointnode may bring proceedings in any jurisdiction where the Customer is incorporated to enforce its intellectual property rights.

15. Force majeure

Neither party is liable for delay or failure in performance to the extent caused by events outside its reasonable control, including without limitation: acts of God; war, terrorism, riot or civil unrest; government action or change in law; epidemics and public- health measures; failure of public or third-party telecommunications networks, internet backbone, electricity supply, or upstream cloud infrastructure (the current list of upstream providers is at /legal/sub-processors); and labour disputes not involving the affected party's own workforce. The affected party will give prompt notice and use reasonable efforts to resume performance. If a force-majeure event continues for more than 60 consecutive days, either party may terminate the affected services without penalty.

16. Assignment

Neither party may assign or transfer its rights or obligations under the contract without the other's prior written consent (not to be unreasonably withheld). Pointnode may, on written notice, assign the contract to an affiliate or to a successor in connection with a merger, acquisition, reorganisation, or sale of substantially all of its assets, provided the assignee assumes Pointnode's obligations.

17. Notices

Formal notices under the contract must be in writing and given by email to the addresses on file for each party (for Pointnode: legal@pointnode.io; for the Customer: the billing-contact email on the order form, with a copy to any nominated legal-notices address). Notices are deemed received on the next business day in the recipient's jurisdiction. Either party may update its notice address by giving notice under this Section.

18. General provisions

• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later. A waiver is effective only if given in writing.
• Severability. If any provision is held to be unenforceable, the remaining provisions remain in full force and the unenforceable provision is to be modified to the minimum extent necessary to make it enforceable, preserving the parties' original intent.
• Counterparts and electronic signature. The order form and any amendments may be signed in counterparts (including by electronic signature platforms such as DocuSign or PandaDoc), each of which is an original and which together constitute one instrument.
• Independent contractors. The parties are independent contractors. Nothing in the contract creates a partnership, joint venture, employment, or agency relationship.
• Third-party rights. Except where expressly stated, no person who is not a party to the contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

19. Entire agreement

These terms, the order form, the SLA, and the DPA together form the entire agreement between the parties on this subject and supersede any previous agreement, written or oral. Neither party has relied on any statement, representation or warranty not set out in these documents. Nothing in this Section limits liability for fraud or fraudulent misrepresentation.

20. Contact

Commercial queries: hello@pointnode.io
Legal and contractual notices: legal@pointnode.io
Pointnode Ltd, registered in England and Wales.