How Pointnode billing works

Records is the per-asset compliance file cabinet: statutory inspections (LOLER, PUWER, wire-rope), services, pre-use checks, and ad-hoc reports — all attached to the asset they belong to, immutable once filed, and indexed so your next audit takes minutes rather than days.

Currently bundled free with the Tariff during the pilot. Every customer on Lite, Standard, or Plus gets Records at no additional charge — same Tariff price you’re paying today. Use it as much as you like; we want it embedded in your day-to-day before we put a meter on it.

Later this year, we’ll introduce a £100/asset/year Records add-on alongside Guard for assets that already have Monitoring. For Records-only assets — no sensors, no live Monitoring, just the compliance file cabinet (think galvanising baths and other equipment without on-board controllers) — we’ll publish a dedicated £150/asset/year tier. None of those numbers apply during the pilot; this paragraph is a heads-up, not an invoice line.

• Annual prepay. One invoice covers the next 12 months of service. No monthly billing — keeps your AP team’s life simple and the platform pricing predictable.
• Invoice by email. Stripe sends a PDF + payment link to your billing email. Pay by card, bank transfer, or BACS within 30 days (Net-30 terms).
• One invoice per asset-change. Add an asset mid-cycle? You get a separate prorated invoice for the partial year remaining on that asset — not bundled into your next renewal. Keeps the audit trail clean.
• Renewal at the same anchor date. All assets on a customer renew on the date the customer’s subscription started, even if individual assets were added months later. Means you never have a dozen different renewal dates per year.
• Customer Portal access. Once signed in, the “Manage in Stripe” link on your billing page lets you update payment method, view receipts, and download past invoices yourself.

1. The asset’s tariff + any add-ons get added to your subscription as separate line items, each tagged with the asset’s name and hardware serials.
2. A prorated invoice fires immediately covering the remaining months until your next renewal. E.g. adding a Standard Tariff asset 4 months into a 12-month cycle invoices £333 (8/12 × £500), not the full £500.
3. The next annual renewal invoice will include the new asset at the full £ rate alongside everything else, all on the same anchor date.
4. Your assets list and the customer’s invoice both show the asset’s hardware identifiers (router serial, SIM serial) so audit-trail and reconciliation are straightforward.

“Decommission” is the polite term for retiring an asset — you click “Decommission asset” on the asset’s page. The platform does the following:

1. The asset’s digital certificate is revoked immediately. Within 5 minutes the message broker stops accepting publishes from the asset’s on-board router.
2. The asset’s row stays in the database (visible to Pointnode staff for audit) but is hidden from your fleet view. You won’t see it in your assets list, monitoring, alarms, or reports.
3. The asset’s billing line items are removed from your subscription. Future invoices will not include this asset.
4. No refund: you’ve prepaid the year for that asset, and that’s the trade we made for keeping the platform pricing annual-only and predictable. If decommissioning mid-year is going to be a regular thing, talk to us about a different commercial setup.
5. If the decommissioned asset was the last asset on your subscription, the subscription itself is scheduled to end at the next renewal (you keep service through the prepaid period). Adding a new asset before then automatically re-activates the subscription — no need to involve us.